COMPARING USERS’ ACCESSIBILITY OF GULLY BET AND GBETS TO SUPPORT
Gbets makes it easy to get in touch with them, and when we’ve had questions, they’ve been helpful most of the time. You can talk to a support agent right away through a live chat bubble in the bottom right corner of the website. The support phone number is shown in the bottom left corner of the home screen. Customer service is important for any business, not just bookmakers. Bookies do it pretty well, though. There are always a lot of bettors with questions, and most of the time there are a lot of ways to answer them. Both Gbets and Gully Bet are just the same.
Getting in touch with Gully Bet isn’t hard, but they don’t have a live chat feature, which puts them far behind most of their competitors. If you go to the “contact us” page, you can see the list of options, which includes a phone number, an email address, and a mailing address. Another problem with the platform is that it doesn’t say when the phone lines are open. Gbets wins by a long shot. Their customer service options are many, and agents are helpful and available 24/7. This is different from Gully Bet, which is one of the few bookmakers in 2021 that doesn’t offer live chat. Gbets will win this easily.
Overall User experience This category isn’t as concrete as the others, but it’s still important. It’s about how the website or app makes you feel from the time you open it until the time you close it. A big part of this is how well the site works, so let’s see how well our two bookies do in the last category. As we said earlier, Gbets’s website is one of the best things about the company. It’s easy to use, the pages load quickly, and everything is right where you’d expect it to be. They also make it easy and quick to place a bet, which means they do well in this metric.
Gully Bet also gives users a pretty good experience, and their website is set up like most others. Everything works as it should, and it’s easy to place a bet. The only problem might be that drop-down menus sometimes take a little while to load, but if you’re not in a hurry, it shouldn’t be a big deal. In this category, there isn’t much difference between these two bookies. Both of them offer a pretty good user experience. Gbets, on the other hand, has a website that is just a little bit better and almost never slows down. Because of this, they win the last category of this comparison.
Neither Gbets nor Gully Bet stands out as Australia’s best bookmaker, but there’s a reason why so many people stick with them. Most of the time, they do the basics well and give punters a well-rounded experience if they choose to use them. In the end, Gbets came out on top as the better of the two. Their website was easy to use and they had good customer service, which was a big difference. They could still benefit from adding a live streaming service, as could Gully Bet. They would also do well to add live chat to their customer service options.
If you found this comparison article helpful or enjoyed reading it, you might want to check out the reviews we’ve written about a number of Australian bookmakers. For instance, you can look at our review of the big betting site Bet365 or the one we did on Sportsbetting to figure out which bookie is best for you.